Workshop visits are available by appointment only. Please contact us via email or phone at least two weeks in advance with your preferred dates. Our customer relations team will coordinate with our workshop to confirm availability.

All Sablier timepieces come with a 5-year international warranty covering manufacturing defects. This warranty is transferable and begins from the date of purchase. For complete details, please refer to the warranty certificate included with your timepiece.

We recommend servicing your mechanical Sablier timepiece every 3-5 years to ensure optimal performance and longevity. Our customer service department can arrange servicing at our workshop or direct you to authorized service centers worldwide.

Yes, Sablier offers bespoke services for collectors seeking unique timepieces. Custom commissions begin with a consultation to discuss your vision, followed by design proposals and production. The process typically takes 8-12 months depending on complexity.